Return & Refund Policy

Thank you for choosing QUADRO Australia. By placing an order with us, you confirm that you have read and understood the following Refund and Returns Policy. This policy is designed to comply with Australian Consumer Law and reflects our business practices as the sole provider of QUADRO Giant Construction Kits.

1. Cancellation and Return Rights

  • Statutory Rights: Under Australian Consumer Law, you are entitled to a remedy if the product is faulty, does not match its description, or is unfit for its purpose.
  • Voluntary Cancellation: We offer a voluntary 30-day return period from the date of delivery for items that are unused and in their original condition. Due to the nature of our products, once a climbing frame has been unboxed, assembled, or used, it is not eligible for return.

2. Return Process

  • Request Authorization: To initiate a return, contact our Customer Service at info@quadroshop.com.au within 7 days of receiving your order. We will issue a Return Authorization (RA) number and provide detailed return instructions.
  • RA Requirement: Returns submitted without a valid RA number will not be accepted.

3. Condition of Returned Products

  • All products must be returned in their original condition, unused, unassembled, and in the original packaging.
  • Since QUADRO Australia exclusively sells climbing frames, any product that has been unboxed, assembled, or used is ineligible for return.
  • If the returned product is damaged or missing parts (due to improper handling during return), we reserve the right to reject the return or deduct any repair/replacement costs from the refund.

4. Return Shipping and Costs

  • You are responsible for all return shipping costs.
  • We strongly recommend that you use an insured, trackable shipping service to return the product, as we cannot accept liability for any loss or damage incurred during transit.
  • If you require assistance with arranging a courier, please contact our Customer Service.

5. Refunds

  • Once the returned product is received and inspected, and provided it is in a re-saleable condition, we will refund the full purchase price (excluding any original shipping charges) within 10 business days using the original payment method.
  • In cases where the product is defective or was delivered incorrectly by QUADRO Australia, a full refund—including shipping costs—may be issued.

6. Non-Returnable Items & Exceptions

  • Due to the nature of our products, any climbing frame that has been unboxed, assembled, or used is not eligible for return.
  • Customized or personalized items cannot be returned.
  • For any questions regarding the return eligibility of a specific product, please contact us at info@quadroshop.com.au.

7. Exchanges

  • If you wish to exchange an item, please return the original product for a refund and then place a new order for the desired item.

8. Liability for Returned Items

  • It is your responsibility to ensure that the product is returned safely. We recommend obtaining proof of postage and insurance for all returns.
  • QUADRO Australia will not be liable for any loss or damage occurring during the return process.

By placing an order with QUADRO Australia, you acknowledge that you have read, understood, and agree to the terms of this Cancellation and Returns Policy.

If you have any questions or require further assistance, please contact us at info@quadroshop.com.au