Shipping policy
1. Shipping Destinations
Our products are available for delivery throughout mainland Australia and Tasmania. We strive to ensure that nearly all areas are reachable; however, delivery options may be limited for certain remote or regional locations.
2. Order Placement and Shipping Details
When you place an order on our website, the applicable shipping cost is calculated and displayed in your shopping cart prior to checkout. Shipping charges are based on a combination of factors, including the dimensions and total weight of your package as well as the destination suburb or postcode.
As our products are delivered via courier, you must provide a full street address – PO Box addresses are not accepted. Please ensure that all shipping details, including your daytime contact telephone number and email address, are accurate.
3. Shipping Cost Breakdown
We calculate our shipping fees based on several factors:
- Base Charge: A standard fee applies for lightweight items – starting at approximately AUD 33.05 in NSW – with adjustments according to the overall weight and volume of your order.
- Additional Handling Fees: For products with larger dimensions or heavier weights, additional fees are applied to cover increased handling and transportation costs.
- Destination Surcharge: Orders sent to remote or less accessible areas may incur extra charges to account for the additional delivery efforts.
The exact shipping cost is provided during checkout so you have full transparency before finalizing your purchase.
4. Order Processing and Dispatch
Orders are processed within 1–2 business days after payment confirmation (excluding weekends and public holidays). Orders placed after our daily cut-off time may be processed on the following business day. You will receive an email confirmation once your order is accepted and dispatched.
5. Delivery Times
Typically, orders are delivered within 3–5 business days after dispatch. For rural or remote areas, delivery may extend up to 7 business days. Note that these timeframes are only estimates; unforeseen conditions such as extreme weather or courier delays may prolong delivery. In the event of a significant delay, we will notify you promptly.
6. Order Tracking and Notifications
Once your order has been dispatched, you will receive an email that includes a tracking number and a link to the courier’s website, allowing you to monitor the status of your delivery in real time.
7. Reshipment and Additional Delivery Charges
If delivery fails due to incorrect or incomplete shipping details provided by you, you may be required to bear any additional shipping costs incurred for re-delivery. Please note, courier companies typically attempt delivery only once. If a second delivery attempt becomes necessary because you were unavailable or refused the initial delivery (unless due to damaged or missing items), additional fees will apply.
8. Completion of Delivery
Delivery is deemed successfully completed when the product reaches the specified shipping address and is received by an adult (18 years or older) or left in accordance with a pre-arranged “Authority to Leave” instruction. Once delivered, the product becomes your responsibility, and any subsequent loss or damage is at your own risk.
9. Damaged or Missing Items
In the event your order arrives with damaged packaging or missing items, please note the damage on the delivery receipt and contact our customer service immediately—preferably within 24 hours of delivery. Minor external damage may not affect the integrity of the items inside; however, you have the right to reject the entire consignment if the damage is significant. For detailed instructions on damaged or missing items, please refer to our Returns & Refunds Policy.
10. General Notes
This Shipping Policy forms an integral part of our overall Terms of Service and is subject to change without prior notice. Any updates will be published on our website with a revised effective date. For further information regarding shipping and delivery, please contact our customer service.