Effective Date: 01.01.2025

Privacy Policy

1. Introduction

Welcome to QUADRO Australia. This Privacy Policy outlines our commitment to protecting the privacy of your personal information. It explains how we collect, use, store, and disclose personal information on our website quadroshop.com.au and through other interactions. By using our website or providing us your personal information, you acknowledge that you have read and accepted this Privacy Policy.

This Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection and Use of Personal Information

2.1 Information We Collect

  • Directly from you: When you place an order, subscribe to our newsletter, or contact us, we collect details such as your name, email address, mailing address, phone number, and payment information.

  • Automatically: We may gather certain technical and usage information via cookies and similar tracking technologies to improve your experience and help us understand how our website is used.

2.2 How We Use Your Information

Your personal information is used for the following purposes:

  • To process and manage your orders and payments.

  • To communicate with you regarding your order, customer service queries, and important updates.

  • To improve our website, products, and services by analysing user behaviour.

  • For marketing purposes where you have provided consent.

  • To comply with legal obligations and enforce our rights under applicable law.

3. Disclosure of Personal Information

We do not rent, sell, or otherwise share your personal information with third parties for their marketing purposes. We may, however, disclose your information in the following circumstances:

  • Legal Requirements: When required by law, such as in response to subpoenas, court orders, or requests from public authorities.

  • Third-Party Service Providers: We engage trusted third-party service providers (such as payment processors and shipping partners) who only use your information to perform specific tasks on our behalf.

  • Business Transfers: In the event of a merger, sale of assets, or corporate reorganization, your information may be transferred, provided that the recipient is bound by confidentiality obligations.

4. Access and Correction

4.1 Access

Under the Privacy Act 1988 and the APPs, you have the right to request access to the personal information we hold about you. An administrative fee may apply in certain circumstances.

4.2 Correction

If you believe that your personal information is incorrect, outdated, or incomplete, please contact us. We are committed to correcting any inaccuracies or omissions promptly and will respond to your request within a reasonable time.

5. Data Security and Storage

We are committed to ensuring that your personal information is kept secure.

  • Security Measures: We employ reasonable physical, electronic, and procedural safeguards to protect your data. Sensitive data transmissions (e.g. payment information) are encrypted using SSL (Secure Sockets Layer).

  • Data Retention: We do not retain sensitive payment information (such as credit/debit card PINs or security codes) beyond the transaction process.

  • Third-Party Compliance: Payment processors like PayPal adhere to PCI DSS (Payment Card Industry Data Security Standards).

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking tools to enhance user experience, provide tailored content, and improve our site. You can manage your cookie preferences through your browser settings.

7. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy does not extend to those external sites. We encourage you to review the privacy policies of any linked sites, as we do not assume any responsibility for their data practices.

8. Changes to Our Privacy Policy

We reserve the right to update, change, or replace this Privacy Policy at any time. Any changes will be posted on this page, and, where appropriate, notified to you by email. Please review this Policy periodically for any updates.

9. Complaints and Enquiries

If you believe that we have breached your privacy rights or have any concerns regarding our handling of your personal information, please contact us using the details below. We will make every effort to resolve your complaint. Should you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us:
Email: info@quadroshop.com.au

QUADRO DER GROSSBAUKASTEN GmbH
ABN: 97 237 239 945

Address:
Am Schilfpark 13
21029 Hamburg
Germany